FAQ | atheal
atheal

Frequently Asked Questions

Everything you need to know about Atheal and how we help you understand your health better.

Getting Started

Joining Atheal is simple: 1) Download the app from the App Store, 2) Create an account, 3) Complete the payment process, 4) Visit one of our partnered labs to begin your health journey.

Your membership includes: over 100 biomarkers tested annually, unlimited access to our health platform with detailed breakdowns for each marker, personalized assessment verified by our medical team, nutrition and lifestyle recommendations, targeted supplements guidance when needed, progress tracking through interactive charts, and direct recommendations from our nutrition team.

Atheal is a yearly membership that costs 1,760 SAR per year. This includes comprehensive testing, personalized health plans, and ongoing support from our medical team.

Currently, Atheal is available for adults aged 18 and above. We're working on expanding our services to include pediatric health assessments in the future.

Lab Tests & Results

We test over 100 biomarkers covering cardiovascular health, metabolic function, hormones, vitamins, minerals, inflammation markers, liver and kidney function, thyroid, blood cell counts, electrolytes, cholesterol panels, glucose and insulin markers, and urinalysis. This comprehensive panel gives us a complete picture of your health.

No appointment is needed. You can visit the lab directly at your convenience - just show your accession code at the reception. The visit typically takes about 10 minutes.

Tests can be done at our accredited partner labs. You will receive the list of approved labs together with your accession code, so you can choose the most convenient location for you.

Results appear in the app within 5-7 business days after your lab visit.

Tests are usually repeated every 3-6 months, but the medical team may set a different schedule depending on your needs and previous results.

Your results are reviewed by board-certified pathologists and specialists who follow the latest medical research to provide you with accurate and actionable insights.

Results are delivered through our app, where you'll find easy-to-understand explanations, personalized insights, and actionable recommendations. You'll also have access to your complete lab reports anytime.

Health Plans & Support

Yes! Your personalized health plan includes nutrition recommendations with foods to eat and avoid, targeted supplements when needed, self-care tips, and follow-up suggestions based on your results.

Yes, we consider your existing health conditions when providing recommendations. Our team takes your full health picture into account to give you personalized guidance.

No, Atheal complements your existing healthcare. We provide health intelligence and insights that empower you, but we always recommend consulting with your healthcare provider for medical decisions and treatment.

We combine comprehensive testing with AI-driven analytics and human clinical expertise. Built specifically for the Middle East region, we provide personalized, evidence-based guidance that turns your health data into clarity and action.

Membership & Billing

At the moment, Atheal services are not covered by insurance. However, we're continuously working toward potential partnerships that may allow insurance coverage in the future. Members will be notified once any updates are available.

Yes! We can provide you with a discount code to share with friends and family. Contact our team to get your referral code.

Yes, we follow the highest security standards to protect your privacy and health data. Your information is encrypted and stored securely, and we never share your personal health data without your consent.

Still have questions?

Our team is here to help you on your health journey

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